In the event of any conflict, the applicable MSA/SOW or written agreement shall prevail.

1. General Principle

HAVROK provides professional consulting, advisory, training, and knowledge-based services that require advance planning, resource allocation, and commitment of expertise. Accordingly:

• Refunds are limited and conditional
• No refunds are provided except as expressly stated in this Policy or where required under applicable law
  
  

2. Consulting & Professional Services

2.1 Once Services Have Commenced

Fees paid for consulting, advisory, assessment, research, strategy, or professional services are non-refundable once service delivery has commenced.

For the purposes of this Policy, “commencement” includes (but is not limited to):

• Kick-off meetings
• Stakeholder interviews or workshops
• Research or analysis initiation
• Preparation of deliverables
• Allocation or blocking of consulting resources

2.2 Early Termination

If an engagement is terminated early by the Client in accordance with the applicable MSA/SOW:

• Fees for work completed up to the termination date remain payable; and
• Any prepaid but unused fees may be refunded or credited only if expressly provided in the applicable SOW and at HAVROK’s discretion
  
  

3. Digital Content, Training Programs & Workshops

3.1 Eligibility and Timing of Refund Requests

Refund requests must be submitted at least 24 hours prior to the scheduled start time.

Where a refund request is approved:

• The refund will be provided in the form of rescheduling or service credit; and
• Cash refunds, if any, are issued solely at HAVROK’s discretion
  
  

3.2 Non-Refundable Cases

No refunds, rescheduling, or service credits will be issued if:

• The request is received less than 24 hours before start time
• More than 15% of content has been accessed or materials downloaded
• The program has already commenced or been completed
• Access was revoked due to violation of Terms of Use, misconduct, or misuse
  
  

4. Subscription Plans (If Applicable)

• Subscription fees are non-refundable for partially used billing periods
• Cancellation stops future billing but does not entitle the subscriber to a refund for the current cycle, except where required by law
  
  

5. Cancellations by HAVROK

If HAVROK cancels or reschedules a service due to operational, legal, or unforeseen reasons, clients may be offered, at HAVROK’s discretion:

• Rescheduling to an alternate date
• A service credit
• A refund for the affected portion

This does not apply where delays arise due to Client dependencies or force majeure events.

6. Refund Method

Approved refunds or credits will be processed via:

• Original payment method
• Service credit
• Rescheduling

Transaction fees, taxes, or third-party charges are non-refundable, unless required by law.

7. Abuse, Misuse, and Policy Enforcement

HAVROK reserves the right to deny refunds where it reasonably believes that:

• Requests are repetitive, abusive, or fraudulent
• Services have been substantially consumed
• Access was terminated due to breach of contract or unlawful conduct
  
  

8. Statutory Rights

Nothing in this Policy limits mandatory rights available under applicable Indian law or other applicable jurisdictions.

9. Changes to This Policy

HAVROK may update this Policy from time to time. Updates will be posted on our website with a revised “Last Updated” date.

10. Contact for Refund & Cancellation Requests

HAVROK Consulting LLP
112/17-01, 9th Cross, Opp. Wilson Garden Club
Wilson Garden, Bangalore South
Karnataka – 560027, India

📧 Support: contactus@havrokconsulting.com